We pride ourselves on supplying customers with top level services at cost effective rates. With over 30 years of service in this industry we are well equipped to address your I.T. issues. Where hardware is concerned we can rapidly determine faults and have DCDE (Dell Certified Diagnostic Engineer) engineering capability.
Over many years of working in this industry sector we have gained a vast experience of computer software products and suppliers. This enables us to quickly source a customer's software requirements and provide them with a very competitive quote.
Hardware technology is an essential part of any business. Cost, reliability, quality and sound advice are our key considerations. We have firm links with major industry suppliers, DELL, HP and ACER for example. To protect the businesses we support, all of our goods are sourced from reputable suppliers. |
A business / systems analyst is available to assess your internal quality procedures and guide you through the process of achieving full ISO accreditation, a global quality standard recognised throughout the world. ISO Accreditation will also open up other sources of new business, especially where government contracts are concerned. The process requires a review of your business procedures and processes which need to be demonstrated for the award. Should you wish to choose this service then documentation could be written on your behalf. What is ISO9001? follow this link... What is ISO 9001 ?
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The services we provide can be categorised into two sections, Ad-Hoc and SLA (Service Level Agreement). Most businesses prefer to have a clearly defined and documented SLA. The onus is placed on the I.T. supplier to address reported faults within a given timescale, usually between four or eight hours depending on a priority rating of the specific problem. Where servers or critical path items are concerned a two hour response time can however be organised. The primary benefit of an SLA service is that
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we are able to provide both telephone and live remote access, directly onto your server or PC's. This is not available to Ad-Hoc customers. It is far cheaper to have an engineer spend 30 minutes rectifying a problem remotely than to have the expense of one being called out to site, more so as time slots are invoiced in 30 minutes increments. The SLA covers all of your I.T. hardware from Servers to printers. We are also able to replace rebuild and reconfigure all I.T. components from servers down to PC parts. |
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